Frequently Asked Questions

You can book tours directly through our website by selecting your preferred tour, choosing dates, and completing the payment process. You will receive a confirmation email with all booking details.

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers. All payments are securely processed through encrypted channels.

Yes, we use industry-standard SSL encryption and PCI-compliant payment processors to ensure your payment information is completely secure.

While you can browse tours without an account, creating an account allows you to manage bookings, save favorite tours, and receive personalized recommendations.

We offer free cancellation up to 24 hours before the tour start time. Cancellations made within 24 & 48 hours may be subject to fees depending on the vendor policy.

Refunds are typically processed within 5-10 business days and will be credited back to your original payment method.

If a vendor cancels a tour, you will receive a full refund automatically, and we will help you find alternative tour options.

Yes, you can reschedule your tour up to 24 hours before the start time at no extra cost, subject to availability.

Click on "Become a Vendor" in the footer, complete the registration form, and our team will review your application within 2-3 business days.

Our standard commission rate is 20%. Featured listings with better visibility start at 22% and go up to 25% for top placements.

Vendors receive payments twice monthly (every 15 days) via bank transfer, PayPal, or other agreed-upon methods.

We provide marketing support, customer service handling, payment processing, and analytics dashboard to help you grow your business.

You will receive an instant email confirmation after booking. Tour details and meeting point information will be sent 24 hours before the tour.

Yes, we handle group bookings of all sizes. Contact our support team for groups larger than 10 people for special arrangements.

Please contact the vendor directly using the number provided in your booking confirmation. Late arrivals may result in missing the tour without refund.

Yes, we offer gift certificates that can be used for any tour on our platform. They are valid for 12 months from purchase date.

You can reach our support team via email at customercare@yourtourproviders.com, through the contact form on our website, or call our helpline at +81 80 7615 8877.

Our customer support is available 24/7 for urgent matters. General inquiries are handled Monday-Friday, 9 AM to 6 PM (GMT).

Immediately contact our emergency support line provided in your booking confirmation. You can also report issues through your account dashboard.

Yes, you can download our mobile app from the App Store or Google Play for easier booking and management on the go.