Cancellation Policy

Clear and transparent cancellation guidelines for hassle-free booking modifications

24-Hour Free Cancellation Guarantee

Cancel anytime up to 24 hours before your tour for a full refund

More than 24 hours

Free Cancellation

Cancel anytime before 24 hours of tour start time

Full refund
No cancellation fees
Instant processing

24-12 hours

Partial Refund

Limited cancellation window with partial refund

50% refund
Admin fee may apply
Vendor discretion

Less than 12 hours

Restricted Cancellation

Very limited options, contact support immediately

No refund
Rescheduling possible
Subject to vendor approval

How to Cancel

👤

Log In

Access your account dashboard

📋

Find Booking

Navigate to "My Bookings" section

📍

Select Tour

Choose the tour you want to cancel

✅

Confirm

Follow prompts to complete cancellation

Quick Actions

Exceptions

Full Refund Exceptions

Weather-related cancellations
Full refund for tours cancelled due to severe weather
Natural disasters
Immediate full refund for force majeure events
Government restrictions
Refund for travel bans or restrictions
Vendor-initiated cancellations
Automatic full refund if vendor cancels
Medical emergencies (with proof)
Full refund with medical documentation

Refund Processing Details

Timeline

Refunds are typically processed within 5-10 business days

Payment Method

Refunds are credited back to your original payment method

Contact Support

For urgent cancellations, contact our 24/7 support team

Important Notes

•All cancellation times are based on the tour's local time zone
•Some premium tours may have different cancellation policies
•Group bookings (8+ people) may require 48-hour notice
•Seasonal or special event tours may have stricter policies
•Always check the specific tour page for detailed cancellation terms
•No-shows are considered cancellations and are non-refundable
•Multiple day tours may have different cancellation windows

Need Help with Cancellation?

Our support team is available 24/7 to assist you with cancellations, rescheduling, or any questions.

Call Us

+81 80 7615 8877

24/7 Emergency Support

Email Us

customercare@yourtourproviders.com

Response within 2 hours